Refund policy
Refund Policy
Last updated: July 2026
At Shopayas, your satisfaction is our priority. Please read our refund policy carefully.
15-Day Return Window We accept return requests within 15 days of delivery for items that are defective, damaged, or not as described.
Eligible for Refund:
- Items received damaged or defective
- Items that are significantly different from the product description
- Items that were never delivered (confirmed by tracking)
Not Eligible for Refund:
- Change of mind after purchase
- Items damaged due to customer misuse
- Items returned after 15 days of delivery
How to Request a Refund:
- Email us at sayasolutions81@gmail.com with your order number and photos of the issue
- We will review your request within 2–3 business days
- If approved, a full or partial refund will be issued to your original payment method within 5–7 business days
No Return Shipping Required For defective or damaged items under $10, we offer a full refund without requiring you to return the item.
Exchanges We do not offer direct exchanges. Please request a refund and place a new order.